Terms of service
Last updated: October 1, 2026
About these terms
These Terms of Service apply to your use of Genesis Marketplace online store and purchases from Genesis Marketplace. Our store is hosted by Shopify, which provides the commerce platform. Genesis Marketplace is the seller and the contact for product, order, shipping, and return questions.
These terms should be read with our Shipping Policy, Refund and Return Policy, and Privacy Policy. Nothing in these terms limits any consumer rights or remedies that cannot be excluded under applicable law.
Orders and payment
Provide accurate contact, delivery, and payment information when ordering. You must be authorized to use the payment method you provide. Review your items, delivery address, and order total before completing checkout.
Prices are displayed in US dollars unless a different currency is expressly shown. Applicable shipping charges and taxes are shown at checkout before payment. Product availability can change. If an item becomes unavailable or a material pricing or listing error affects your order, we will contact you to resolve it before fulfillment; if we cannot fulfill the order as agreed, you may cancel the affected items for a full refund.
Product information
Product descriptions identify the item, variant, and included components being sold. Colors may appear differently on different screens. Please contact us before ordering if you need clarification about a product or its suitability. Use products according to the instructions and warnings supplied with them.
Shipping and delivery
We currently ship to destinations supported at checkout. Available delivery services and charges are shown at checkout. Processing times, estimated delivery times, tracking information, and procedures for delayed, lost, damaged, or incorrect shipments are explained in our Shipping Policy. Delivery estimates are not guaranteed arrival dates.
Cancellations, returns, and refunds
Contact us promptly to request an order change or cancellation. Our Shipping Policy explains when orders can be canceled before production or fulfillment begins. Our Refund and Return Policy explains the 30-day return window, eligibility, return instructions, and refund process. Please request return instructions before sending an item back.
Use of the store
Do not use the store for fraudulent or unlawful activity, submit information you are not authorized to use, interfere with the store or its security, or misuse customer-support services.
Privacy and third-party services
Our Privacy Policy describes how personal information is handled. Payment, shipping, and other services may be provided by third parties. Genesis Marketplace remains your contact for resolving issues with your purchase from this store. Links to other websites are provided for convenience; review their terms and privacy practices before using them.
Changes to these terms
We may update these terms for future use of the store and future purchases. The date above identifies the latest update. Changes do not remove rights or promises applicable to an order you already placed.
Contact and disclosure
For questions about these terms or an order, email productbench@the-review-group.com. Include your order number when available.
Genesis Marketplace is commonly owned with The Review Group. The Review Group publishes product reviews and scores; Genesis Marketplace is the seller.